Toyota Gets Relatively Few Customer Complaints But All the Forced Recalls
U.S.-owned automakers get more complaints per car than Toyota but, funnily, we don’t hear about any GM or Chrysler recalls being forced by the Obama administration:
NEW YORK (CNNMoney.com) — Despite a torrent of high-profile recalls that have tarnished Toyota’s once stellar reputation, a study published Wednesday reveals that the automaker actually gets fewer customer complaints per car than the majority of its competitors.
Edmunds.com reviewed more than 200,000 complaints filed with the National Highway Traffic Safety Administration (NHTSA) over the last decade and found that Toyota ranked 17th among the top 20 automakers in the overall number of complaints per vehicle sold.
According to the study, Toyota had fewer complaints than its American rivals.
The only automakers to receive fewer complaints than Toyota were Mercedes-Benz, Porsche and the BMW-made* Smart Car.
Another forced recall, and it may begin to seem – to the cynics among us – that the U.S. government has it in for Toyota, for some mysterious reason. I am sure the fact that the government owns two of Toyota’s main competitors, GM and Chrysler, has nothing to do with it whatsoever.
* The Smart, of course, is made by Mercedes-Benz. If I know that, why doesn’t CNN?
Related posts:
- Toyota’s Resale Values Take a Dive Sign of quality problems for Toyota? Now, like the rest of the industry, Toyota is starting to get hit by falling residuals on both cars and...
- 2009 Mercedes-Benz S-Class to Have a Cool New Feature It will have a single, unsplit screen in the central console that will display two different things at the same time. The driver will see a...
- Toyota Camry More American Than Ford F-150 And Toyota is the most American car company in terms of U.S. content in its cars and trucks: The findings are based on where each...
- J.D. Power 2009 Initial Vehicle Quality Study: Vast Improvement for American Brands Some other findings: Toyota and Lexus are still at the top. New vehicles have never been as well-built as they are now, which means it’s a...
- GM and Toyota A Tale of Two Losers: General Motors hasn’t made money on its core auto business since 2004 – and did nothing. Same cars, same talk,...
Related posts brought to you by Yet Another Related Posts Plugin.